Refund & Cancellation Policy

1. Cancelling your subscription

You can cancel any AgatePro subscription at any time from Dashboard → Billing, or by emailing support@mbglobalagate.com. Cancellation stops future charges immediately. Your plan features remain active until the end of the period you have already paid for — we do not cut access early.

2. Refunds on subscription payments

• First payment, 7-day window: if AgatePro isn't right for you, email us within 7 days of your first payment on a new subscription and we'll refund it in full — no questions asked.
• Renewals: renewal payments are not refundable once the new billing period has started, except where required by law or in the situations listed in §4. Cancel before your renewal date to avoid the next charge.
• Annual plans: the 7-day full-refund window applies. After 7 days, we refund the unused full months remaining, less the months used charged at the monthly rate.

3. The ₹199 starter token & usage charges

• The ₹199 starter token is refundable within 7 days of payment if you have not yet used the paid features it unlocks (auto-replies sent, WhatsApp messages dispatched).
• WhatsApp message charges and overages are payments for messages already delivered by our provider — they are consumed on delivery and are not refundable.

4. Refunds we always honour

Regardless of the windows above, we will refund you in full if:

• you were charged in error (duplicate charge, wrong amount);
• a verified technical failure on our side prevented you from using the service for a significant portion of the paid period;
• a refund is required under applicable Indian consumer law.

5. How refunds are processed

Approved refunds are issued to the original payment method via Razorpay, our payment processor. Refunds are initiated within 2 business days of approval; banks and card networks typically take 5–7 business days to credit the amount (UPI is usually faster).

6. How to request a refund

Email support@mbglobalagate.com from the email or phone number on your account with your registered business name and the payment reference (visible in Dashboard → Billing). We respond within 1 business day.

7. Changes to this policy

If we change this policy, the new version applies only to payments made after the change. We'll notify active subscribers of material changes in the dashboard.