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Data Deletion

How to remove your data from AgatePro

Removing Instagram or WhatsApp Data

If you connected your Instagram or WhatsApp Business account to AgatePro and wish to remove your data from our systems, follow these steps:

Option 1: Via Meta Business Settings (Recommended)

  1. Go to Meta Business Settings
  2. Navigate to: Settings → Business Apps → AgatePro
  3. Click "Remove" to revoke AgatePro's access
  4. Meta will automatically notify us to delete your data within 30 days

Option 2: Via AgatePro Dashboard

  1. Log in at mbglobalagate.com/login
  2. Go to Dashboard → Channels
  3. Click "Disconnect" next to Instagram or WhatsApp
  4. All data from that channel (messages, contacts) is deleted within 30 days

Option 3: Full Account Deletion

  1. Log in → Dashboard → Settings → Delete Account
  2. All your data — inquiries, buyer contacts, Instagram data, WhatsApp data — is permanently erased within 30 days

What Data Is Deleted

  • Your Instagram Business Account ID and all associated access tokens
  • Content of Instagram Direct Messages processed through AgatePro
  • Your WhatsApp Business Account (WABA) ID and Phone Number ID
  • Content of WhatsApp messages processed through AgatePro
  • Buyer contact information (names, phone numbers, inquiry history) from Instagram and WhatsApp
  • AI-generated reply drafts associated with these conversations

Not deleted immediately: Payment records and GST invoices are retained for 7 years as required by Indian tax law, even after account deletion.

Deletion Timeline

Day 0
You disconnect the channel or delete your account. Access tokens are revoked immediately.
Within 24h
AgatePro stops processing any new data from the disconnected channel.
Day 30
All data permanently and irreversibly deleted from our database and backups.

Contact

For data deletion requests or to verify the status of a deletion:

Data Deletion · AgatePro