Terms of Service

By creating an account on AgatePro ("the Service," "we," "us"), you ("Seller," "you") agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

These Terms form a legally binding agreement between you and the proprietor operating AgatePro, registered in Gujarat, India. Use of the Service signifies full acceptance.

AgatePro is a B2B SaaS platform that helps small export businesses in India manage customer inquiries from IndiaMart, Alibaba, Instagram, and WhatsApp in one unified dashboard. Core features include:

• Unified inquiry inbox across connected channels
• AI-powered automated reply generation (using Anthropic Claude) on your behalf
• WhatsApp Business automation via Meta's official WhatsApp Business Platform
• Instagram Direct Message management via Meta's official Instagram Graph API
• Customer contact management and re-engagement (Dead Lead Reviver)
• Product catalogue management and listing optimization

AgatePro is not Meta, Instagram, or WhatsApp. We integrate with these platforms via their official, authorized APIs. We are a registered Meta Tech Provider.

• You must be a registered business (proprietorship, partnership, private limited company, or equivalent) to use AgatePro.
• You must have full legal authority to connect your business accounts (IndiaMart, Alibaba, Instagram Business, WhatsApp Business) to AgatePro.
• Personal (non-business) use is not permitted.
• You must be at least 18 years of age.
• You are responsible for maintaining the security of your AgatePro login credentials.

By connecting your Instagram Business account or WhatsApp Business number to AgatePro:

• You grant AgatePro permission to access your Instagram Direct Messages and WhatsApp Business messages on your behalf, via Meta's official authorization flow (OAuth / Embedded Signup). We never access your username or password.
• You remain the owner and controller of your Meta accounts. AgatePro acts as a data processor on your behalf.
• You can revoke AgatePro's access at any time via Meta Business Settings.
• You must comply with Meta's Business Messaging Policy, Developer Platform Terms, and Instagram's Community Guidelines when using AgatePro.
• Automated replies via AgatePro are sent using your connected business number / Instagram account — they appear to buyers as messages from your business.

AgatePro may only be used for:

• Responding to customer inquiries that customers have initiated by contacting your business on Instagram or WhatsApp
• Sending transactional or utility messages (order status, quote responses) to customers via Meta-approved WhatsApp templates
• Managing your business's product catalogue and inquiry history
• Re-engaging past buyers who have previously contacted your business (subject to Meta's messaging policies and applicable law)

You must not use AgatePro to:

• Send spam, unsolicited commercial messages, or bulk messages to people who have not previously contacted your business
• Scrape or harvest data from Instagram, WhatsApp, IndiaMart, Alibaba, or any other platform
• Impersonate another business or individual
• Send messages that violate Meta's policies, Indian law, or applicable consumer protection regulations
• Use the Service for personal (non-business) communications
• Attempt to reverse-engineer, hack, or circumvent any security measures of AgatePro or the third-party platforms it integrates with
• Use AgatePro to facilitate fraudulent transactions or misrepresent your products or prices to buyers

Violation of these restrictions may result in immediate account suspension and reporting to relevant authorities including Meta.

• Trial token (₹199): A one-time payment granting 30 days of full-feature access. The ₹199 is credited against your first monthly subscription if you upgrade within the trial period.
• Subscription plans: Billed monthly or annually via Razorpay. Plan details and pricing are at mbglobalagate.com/#pricing.
• WhatsApp message quota: Each paid plan includes 100 outbound WhatsApp messages per month. Usage beyond 100 is billed at ₹0.90 per message (+18% GST) on your next invoice.
• No refunds on subscription fees once a billing period has started, except where required by applicable law.
• All prices are in Indian Rupees (INR) and include applicable GST. A GST invoice is issued for every payment.
• Failure to pay within the grace period (7 days) results in read-only access until payment is made.

Our collection and use of your data is governed by our Privacy Policy, which is incorporated into these Terms by reference.

You retain ownership of all customer data (buyer inquiries, contacts) you bring into AgatePro. We process this data only to deliver the Service to you. You can export and delete your data at any time from your dashboard.

AgatePro and its underlying software, design, and AI models are owned by the AgatePro operator. You are granted a non-exclusive, non-transferable licence to use the Service during your subscription period.

Your business content (product catalogue, pricing, business information) remains your property. You grant AgatePro a limited licence to process this content solely to deliver the Service (e.g., including your prices in AI-generated reply drafts).

To the maximum extent permitted by law, AgatePro shall not be liable for:

• Incorrect prices or information included in AI-generated reply drafts (you have a 2-minute override window to review and edit every draft before it sends)
• Loss of business arising from delayed, failed, or incorrectly delivered messages due to downtime at Meta, IndiaMart, or Alibaba
• Changes to third-party platform APIs that affect the functionality of AgatePro
• Indirect, incidental, or consequential damages of any kind

Our maximum liability to you in any circumstance is limited to the amount you paid for the Service in the 3 months preceding the claim.

We aim for high availability but do not guarantee 100% uptime. Planned maintenance will be communicated via email where possible. We are not liable for disruptions caused by third-party platforms (Meta, IndiaMart, Razorpay, etc.).

• By you: Cancel your subscription anytime from Dashboard → Billing. Access continues until the end of your paid period.
• By us: We may suspend or terminate accounts that violate these Terms, with notice where possible. Serious violations (spam, fraud) may result in immediate termination.
• On termination, your data is retained for 30 days and then permanently deleted, except payment records required by law.

We may update these Terms from time to time. Material changes will be notified via email at least 7 days before they take effect. Continued use of the Service after that date constitutes acceptance of the revised Terms.

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Anand / Ahmedabad, Gujarat, India.

We encourage resolving disputes amicably. Please contact legal@mbglobalagate.com before initiating legal proceedings.

• Legal queries: legal@mbglobalagate.com
• Privacy: privacy@mbglobalagate.com
• Support: support@mbglobalagate.com